Invoice & Subscription Status

When you have created invoices or subscriptions, you will see a variety of different statuses.

Subscription Statuses
  • Finalising - This is where to subscription is being prepared to send. When you send a client a subscription, the first payment will be requested via invoice. It takes around 60 minutes to finalise and send to the client. After this time, the client will receive an email with the invoice, or you will be able to use the QR code or Quick Link to get the initial payment.

  • Pending Initial Payment - Once the first invoice has been sent, the status will change to this. The client will have 23 hours to pay the first invoice, or it will expire. This is a built-in feature from stripe to help improve security and prevent spam.

  • Active - If the client makes the payment within the timeframe, the status will change to active meaning that everything is up and running and the client will be automatically billed based on the timeframes you have set. If you cancel the subscription, it will no longer show on your "All subscriptions" page.

Invoice Statuses
  • Open - You will see this status for your invoice when you first send it, it's in the client's inbox, and it has not yet been paid. While the invoice is open, you will be able to use the QR code or Quick Link to help you get paid faster.

  • Paid - Once the client has paid the open invoice, the status will change to pay. You may have to refresh the page to see the update.

  • Draft - If you create the invoice as a draft, it will have the status of draft. While it is still a draft, you will be able to make more changes to it, and it will not be sent to the client. You also have the option to delete the draft if you no longer need it whereas, you cannot delete an open or paid invoice.